Privacy Policy

Who we are

SKAPIAN LAB is operated by Skapian Private Limited, registered in India. This policy explains how we collect, use, and protect personal information when you visit our website, contact us, or engage our services.

Questions about this policy can be sent to skapianprivatelimited@gmail.com.

Information we collect

We may collect the following categories of information:

• Contact details you submit — name, email, company, and project description via our contact form.
• Communications — emails, call notes, and messages exchanged during scoping or delivery.
• Technical data — IP address, browser type, device information, and pages visited (see our Cookie Policy).
• Project data — materials you share for delivery, handled under our client agreements.

How we use your information

We use personal information to:

• Respond to enquiries and schedule calls.
• Scope, deliver, and support AI products and services you engage us for.
• Improve our website, security, and internal operations.
• Comply with legal obligations and enforce our Terms of Service.

Legal basis & retention

We process data based on consent (e.g. form submissions), contract performance (client work), and legitimate interests (site security and analytics).

We retain information only as long as needed for the purposes above, or as required by law. Project materials are deleted or returned per your agreement.

Sharing & subprocessors

We do not sell personal information. We may share data with trusted subprocessors — hosting (e.g. Cloudflare), email, analytics, and AI infrastructure providers — only to operate our services, under appropriate safeguards.

We may disclose information if required by law or to protect our rights, users, or the public.

International transfers

We work with clients globally. Data may be processed in India and other jurisdictions where our subprocessors operate. We take reasonable steps to ensure adequate protection for cross-border transfers.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing. Contact us at the email above to exercise these rights.

If you are in the EU/UK, you may also lodge a complaint with your local data protection authority.

Security

We implement technical and organisational measures appropriate to the sensitivity of the data we handle. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

Changes

We may update this policy from time to time. The “Last updated” date at the top reflects the latest version. Continued use of our site after changes constitutes acceptance of the revised policy.