SKAPIAN LAB◆ CASE STUDY · 03 — DEARDONOR
Donors that come back.
AI-native donor management for NGOs — lapse prediction, best-moment outreach, WhatsApp dispatch, and PDF receipts on a multi-tenant rail.
20+
NGOs in production
60%
Retention lift
2.1M
Donor records
12 wks
0 → 1 build
DearDonor
● 24 NGOs · LIVE
Donors at risk this week14
Recommended outreach→ 8 ready
Receipts auto-sent today126
Cumulative giving · 6 mo
— 01 / THE AI DASHBOARD
"Who's about to lapse — and when to ask."
Surfaces calibrated per org, not against generic benchmarks. Every signal is grounded against this NGO's own donor history.
DONORS AT RISK14 FLAGGED
Priya M.
Arjun S.
Maya R.
Rohan K.
Anita D.
BEST MOMENT TO ASKWEEK 24
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LowerHigher
DONATIONS · 6 MONTHS+60% YoY
— 02 / THE MULTI-TENANT RAIL
One platform. Twenty isolated walls.
Supabase row-level security keeps every NGO's donor list locked to their tenant — shared infrastructure, zero data crossover.
Asha Foundation
Education · Mumbai
₹14.2L raised · 1,240 donors
Pratham Trust
Literacy · Delhi
₹22.8L raised · 2,180 donors
GiveWell India
General · Pan-India
₹46.0L raised · 4,840 donors
Magic Bus
Youth · Bengaluru
₹18.6L raised · 1,790 donors
Akshaya Patra
Nutrition · Hyderabad
₹38.2L raised · 3,920 donors
+ 19 more tenants
Isolated via Supabase RLS
All sharing one Hetzner cluster
ROW-LEVEL SECURITY · SUPABASE · POSTGRES
— 03 / THE GIVING PIPELINE
Reach → Ask → Receive → Receipt.
AI Predicts
Lapse risk · timing
WhatsApp Ask
Personalised outreach
Pay
RazorPay · Cashfree
PDF Receipt
Auto-sent · 80G
CRM Update
Donor scored · logged
— 04 / WHAT IT DOES
Three jobs the team used to do by hand.
Lapse Prediction
Flags donors trending towards lapse 60+ days early — calibrated per NGO.
Best Moment to Ask
Surfaces the right donor at the right moment, with the right campaign.
Auto Receipts
80G-compliant PDFs generated and dispatched in seconds. WhatsApp + email.
— 05 / IN PRODUCTION
Twenty NGOs. One platform.
20+
NGOs in production
60%
Donor retention lift
2.1M
Donor records
12 wks
Public launch
"Small Indian NGOs got the kind of CRM big foundations have — without the spreadsheet wall in between."
— On who DearDonor is for
— 06 / BUILT WITH
The toolkit.
Next.js
Supabase
Hetzner
RazorPay
Cashfree
WhatsApp Cloud API
Google SMTP
Python (PDF templates)
— NEXT CASE STUDY